Privacy Policy

How we collect, use, and protect your information at Matrixnet Bytestream

Last updated: March 2025

Information We Collect

At Matrixnet Bytestream, we collect information in several ways when you interact with our mobile app performance optimization services. We believe in being transparent about what we gather and why.

Information You Provide Directly

Contact details when you reach out for consultations
Business information during project discussions
App performance data you share with us
Payment information for services rendered
Feedback and communications about our services

Automatically Collected Information

When you visit our website or use our diagnostic tools, we automatically collect certain technical information to improve your experience and our services.

IP address and general location data
Browser type and device information
Pages visited and time spent on our site
Referring websites and search terms

How We Use Your Information

We use collected information solely to provide and improve our mobile app performance optimization services. Here's what that means in practical terms:

Purpose	Information Used	Legal Basis
Service delivery	Contact info, app data, business requirements	Contract performance
Communication	Email, phone, project details	Legitimate interest
Billing	Payment details, service records	Contract performance
Website improvement	Usage patterns, technical data	Legitimate interest

We never sell your information to third parties or use it for purposes unrelated to our mobile app performance services. Your data helps us deliver better optimization solutions.

Information Sharing and Disclosure

We maintain strict controls over who can access your information. Here are the limited circumstances where we might share data:

Service Providers

We work with carefully selected partners who help us deliver our services. These include cloud hosting providers, analytics tools, and payment processors. All partners are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information when required by Canadian law, court orders, or government regulations. This includes responding to valid legal requests and protecting our legal rights.

Business Transfers

If Matrixnet Bytestream is acquired or merged with another company, your information may be transferred as part of that transaction. We'll notify you of any such changes.

Data Security Measures

Protecting your information is fundamental to our operations. We implement multiple layers of security to keep your data safe:

SSL encryption for all data transmission
Regular security audits and vulnerability assessments
Restricted access to personal information on a need-to-know basis
Secure cloud storage with Canadian data centers
Regular backups and disaster recovery procedures
Employee training on privacy and security best practices

While we take security seriously, no system is completely foolproof. We continuously update our security measures and will notify you promptly if any security incident affects your information.

Your Privacy Rights

Under Canadian privacy laws, you have several rights regarding your personal information. We make it easy to exercise these rights:

Access and Portability

You can request a copy of all personal information we have about you. We'll provide this in a readable format within 30 days of your request.

Correction and Updates

If any information we have is incorrect or outdated, let us know and we'll fix it promptly. This includes contact details, business information, and preferences.

Deletion Rights

You can request deletion of your personal information, though we may need to retain some data for legal or business purposes. We'll explain what we can and cannot delete.

Communication Preferences

You can opt out of marketing communications at any time. We'll always honor your preferences, though we may still need to contact you about active projects.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Here's our retention schedule:

Data Type	Retention Period	Reason
Project files and communications	3 years after project completion	Support and warranty obligations
Financial records	7 years	Canadian tax law requirements
Website analytics	2 years	Performance analysis
Marketing communications	Until you unsubscribe	Ongoing relationship

After retention periods expire, we securely delete information using industry-standard data destruction methods. Some anonymized data may be retained for statistical purposes.

International Data Transfers

While we primarily store data in Canada, some of our service providers may process information in other countries. When this happens, we ensure adequate protection through:

Contractual data protection requirements
Regular audits of international partners
Compliance with Canadian privacy standards
Encryption during all international transfers

Most commonly, this involves cloud services from major providers who maintain facilities in Canada but may have backup systems elsewhere for redundancy.

Cookies and Tracking

Our website uses cookies to improve your browsing experience and help us understand how people use our services. We use several types:

Essential Cookies

These are necessary for basic website functionality, like remembering your preferences and keeping you logged into secure areas. You can't disable these without affecting site performance.

Analytics Cookies

We use these to understand which pages are most useful and how people navigate our site. This helps us improve our content and user experience. All data is anonymized.

You can control cookie settings through your browser, though disabling some cookies may limit website functionality. We don't use tracking cookies for advertising purposes.

Changes to This Policy

We review and update this privacy policy annually or when significant changes occur in our business practices. When we make important changes, we'll:

Email active clients about major updates
Post notices on our website for 30 days
Update the "last modified" date at the top of this page
Provide easy-to-understand summaries of changes

Continued use of our services after policy updates means you accept the changes. If you disagree with updates, contact us to discuss your options.

Children's Privacy

Our services are designed for businesses and we don't knowingly collect personal information from children under 13. If you're a parent and believe we've inadvertently collected information about your child, please contact us immediately and we'll delete it.

Our mobile app optimization services focus on business applications, not consumer apps targeted at children. However, we're committed to protecting privacy regardless of age.

Privacy Questions & Concerns

We're here to address any privacy questions or concerns you might have. Our team reviews all privacy requests promptly and works to resolve issues quickly.

Email us at: support@matrixnet.asia Call us at: +1 306 786 7673 Write to us at: Matrixnet Bytestream
746 Ave. de Buckingham
Gatineau, QC J8L 2H8
Canada

We typically respond to privacy requests within 48 hours and aim to resolve most issues within a week. For complex requests, we'll keep you updated on our progress.