How We Handle Your Support Requests
Immediate Response Protocol
When your app experiences performance issues, every minute counts. We've built our support process around getting you answers fast. Most technical queries get a response within 2 hours during business hours.
- Direct access to senior developers who built the optimization tools
- Screen sharing sessions to diagnose complex performance bottlenecks
- Same-day patches for critical performance issues affecting user experience
- Detailed explanations in plain language, not technical jargon
Long-term Performance Monitoring
Beyond fixing immediate problems, we help you prevent future issues. Our support includes ongoing monitoring and proactive recommendations based on your app's usage patterns and performance data.
- Monthly performance reports with actionable optimization suggestions
- Early warning alerts before performance issues affect users
- Seasonal traffic preparation and capacity planning assistance
- Priority access to new optimization features and beta testing programs
